ARRIVAL TO YOUR MASSAGE

Please arrive at least 5 - 10 minutes prior to the session start time in order to ensure a full massage session and fill out the health intake forms for first time clients.

LATE ARRIVAL POLICY

We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. If you are 10 minutes or more late, we may be able to accommodate a partial and you will be still be required to pay full price. If we need to reschedule your appointment, you will be charged 50% of your missed service price.

NO-SHOW/LAST MINUTE OR SAME DAY CANCELLATION

Your massage sessions are reserved especially just for you. Our therapists work on an on-call basis and have commuted in just for you. Things happen, we politely request a 12-hours notice of cancellation or change of appointment. This allows the spa enough time to fill appointments. If you made your appointment online, it's easy to login and cancel or call us at 571-313-0826. Thank you for respecting your therapist's time!

​

SECOND NO-SHOW/LAST MINUTE OR SAME DAY CANCELLATION

We take these policies very seriously. We will not required a credit card for your scheduled appointment because we want to makes it easy for you.  No-shows or late cancellations a second scheduled appointment. We will not be able to offer you another appointment. You will dismissed from Thai Massage Society.

OUR LOBBY IS CLOSED UNTIL FURTHER NOTICE

Only clients with appointment are allowed inside. 

OUTSIDE FOOD

Please respect all of our clients. No outside food allowed.

GRATUITY

Gratuity is not included in the price of services or spa packages. Our therapists are pleased with any tip as it shows them your appreciation for their expertise. 

PAYMENT TYPES

We accept Cash, Apple Pay and all major credit cards: Visa, MasterCard, Discover and American Express.

DRESS

We provide loose-fitting clothing for Thai massage, for other services we provide cotton robes and slippers.

CELL PHONE

We ask clients to refrain from cell phone usage and request that mobile phones be silenced or turned off when in the spa areas.

VALUABLES

Please leave all valuable items at home or stored them in the bin in your treatment room. Thai Massage Society is not responsible for lost or misplaced items.

PRICES AND SERVICES

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

RIGHT OF REFUSAL

Thai Massage Society reserves the right to refused service to any clients for improper conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.

MINOR POLICY

We require that person under the age of 18 must have our consent form and intake form filled out and signed by parent/guardian. No one under 18 is allowed in spa unless receiving a service.

BUSINESS HOURS

Business hours may change without giving prior notice.  We encourage clients to book an appointment with us before visiting.