The following policies and procedures serve as a guide for first-time and regular massage guests of Thai Massage Society.
ARRIVAL TO YOUR MASSAGE
Only clients with appointment are allowed inside (except, client's parent/guardian of a minor ). Please arrive at least 5 - 10 minutes prior to the session start time in order to ensure a full massage session and fill out the health intake forms for first time clients.
LATE ARRIVAL POLICY
We understand that sometimes being late is unavoidable. But please understand that many times another session is scheduled immediately following yours and we usually have a 15 minutes in between sessions. However, depending on circumstances, if you are 15 minutes or more late, we may be able to accommodate a partial and you will be responsible for payment of the full service or considered a cancellations.
Your massage sessions are reserved especially just for you. Our therapists work on an on-call basis and have commuted in just for you. Clients who skip appointments with Thai Massage Society, run the risk of not being seen next visit. You will dismissed from Thai Massage Society.
1st LAST MINUTE OR SAME DAY CANCELLATION
We politely request a 12-hours notice of cancellation or change of appointment. This allows the spa enough time to fill appointments. If you made your appointment online, it's easy to login and cancel or call us at 571-313-0826. When you need to reschedule, we will required your credit card to save your reservation for the next visit. You will not be billed unless a second last minute or same-day cancellations.
2nd LAST MINUTE OR SAME DAY CANCELLATION
We take this policy very seriously. Any cancellations or rescheduling with less than 12 hours of notice or no-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service.
As a courtesy, we attempt to confirm all appointments in advance, please make sure click to confirm/reschedule. If the appointment status not yet been updated. We'll reach you twice, if no response, your reserved appointment will be considered a cancellation within 1 hour after we attempt to make a second call. Thank you for respecting your therapist's time!
FIRST TIME CLIENTS AND WEEKEND APPOINTMENT
To accommodate your desired appointment we may require a credit card number to hold an appointments. You will not be billed unless there is a cancellation or no show.
Gratuity is not included in the price of services or spa packages. Our therapists are pleased with any tip as it shows them your appreciation for their expertise.
We accept Cash, Apple Pay and all major credit cards: Visa, MasterCard, Discover and American Express.
We provide loose-fitting clothing for Thai massage, for other services we provide cotton robes and slippers.
We ask clients to refrain from cell phone usage and request that mobile phones be silenced or turned off when in the spa areas.
Please leave all valuable items at home or stored them in the bin in your treatment room. Thai Massage Society is not responsible for lost or misplaced items.
RIGHT OF REFUSAL
Thai Massage Society reserves the right to refused service to any clients for improper conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
We require that person under the age of 18 must have our consent form and intake form filled out and signed by parent/guardian. No one under 18 is allowed in spa unless receiving a service.
Please respect all of our clients. No outside food allowed.
Business hours may change without giving prior notice. We encourage clients to book an appointment with us before visiting.