The following policies and procedures serve as a guide for first-time and regular massage guests of Thai Massage Society.
ARRIVAL TO YOUR MASSAGE
Please arrive at least 5-10 minutes prior to the session start time in order to ensure a full massage session and fill out the health intake forms for first time clients.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. If you are 10 minutes or more late, we may be able to accommodate a partial and you will be still be required to pay full price. If we need to reschedule your appointment, you will be charged 50% of your missed service price.
NO-SHOW/LAST MINUTE OR SAME DAY CANCELLATION
Your massage sessions are reserved especially just for you. Our therapists work on an on-call basis and have commuted in just for you. To accommodate your desired appointment we require a credit card number to hold appointments for all clients. You will not be billed unless there is a cancellation or no show. Things happen, we politely request a 12-hour notice of cancellation or change of appointment. This allows the spa enough time to fill appointments. If you made your appointment online, it's easy to login and cancel. Otherwise, please call us at 571-313-0826.Late cancellations will be charged 50% of services scheduled. No-Shows will be charged 100% of services scheduled. Thank you for respecting your therapist's time!
THRID NO-SHOW/LAST MINUTE OR SAME DAY CANCELLATION
No-shows or late cancellations a third scheduled appointment. We will not be able to offer you another appointment. You will dismissed from Thai Massage Society.
If clients come with your partner but you booked for only one session. Please do not disturb your partner, our therapists or another clients by entering a treatment room during the session. This is your partner special time with no distractions. If your partner having a family emergency calls, let us know. Please wait in the waiting area and enjoy yourself with complimentary beverages, including water and gourmet teas. All clients deserve a quiet and peaceful atmosphere.
Please respect all of our clients. No outside food allowed.
Gratuity is not included in the price of services or spa packages. Our therapists are pleased with any tip as it shows them your appreciation for their expertise.
We accept Cash, Apple Pay and all major credit cards: Visa, MasterCard, Discover and American Express.
We provide loose-fitting clothing for Thai massage, for other services we provide cotton robes and slippers.
We ask clients to refrain from cell phone usage and request that mobile phones be silenced or turned off when in the spa areas.
Please leave all valuable items at home or stored them in the bin in your treatment room. Thai Massage Society is not responsible for lost or misplaced items.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
RIGHT OF REFUSAL
Thai Massage Society reserves the right to refused service to any clients for improper conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
We require that person under the age of 18 must have our consent form and intake form filled out and signed by parent/guardian. No one under 18 is allowed in spa unless receiving a service.
Business hours may change without giving prior notice. We encourage clients to book an appointment with us before visiting.